Management guru Peter Drucker once said, “If you can’t measure it, you can’t manage it.” But what should Architecture, Engineering and Construction (AEC) organisations be measuring? Should everything be measured even if its usefulness is not yet apparent? Or should it be more selective?
Introduction
At a recent industry conference, one presenter explained how they measured software usage to improve operational effectiveness. Unlike timesheets, which are notoriously inaccurate, as we’ll see, the software could give you an accurate breakdown of how many hours staff were active, in which software, and even which commands were most frequently used. The breakdown was presented visually in a simple pie chart, offering potential insights for continuous improvement. For example, if several people spend 40% of their time modelling structural rebars, maybe we should develop an automated tool to improve efficiency. If no one used our in-house Revit plug-in, perhaps…