Source : RVIT blog

Know Your Team

As we build standards, workflows, and training, it’s important to understand that we...

Perspective

I once had a coworker (half jokingly) ask me to teach a class on perspective. My initial thought...

Words Matter

The COO of my company has a couple handy catchphrases he likes to pull out as needed. One that...

Leading Questions

“What happens if you click that?” “What did you do right before this broke...

Sharing is Caring

Did you just figure out a problem that has been bugging you for awhile now? Did you develop a new...

The Next Generation

This is really more of an observation than anything. AutoCAD has been around for almost forty years...

Easier Said Than Done

Try not to take it personally. You poured your heart and soul and sweat into it. It’s...

Throw Them a Rope

Sometimes in our work, we come across someone who knows everything (hopefully, we are not that...

Empathy

No matter who I talk to about support or consulting, it always seems to come down to the idea of...